Opal RAD
Konica Minolta wants our customers to have the best possible solutions in place to support their business. Migrate to Exa® or Symmetry® PACS to experience the next generation in imaging management. Not ready to migrate? Then an Opal RAD® service contract is the way to go. More information below.
END OF OPAL RAD PACS and OPAL RIS SUPPORT — Effective December 28, 2024
Konica Minolta Healthcare is committed to providing the highest quality products and services to our customers. As technology evolves, occasionally our products reach the end of their ability to be serviced or End of Support (EOS) stage of their product lifecycle. While you can continue to utilize your OPAL-RAD PACS, the best way to experience operational efficiency is with a new Konica Minolta PACS. EOS for OPAL-RAD PACS and OPAL RIS is effective December 28, 2024.
To best accommodate our customers and ensure they have the most up-to-date solutions for their businesses, Konica Minolta is offering incentives in the form of discounts as outlined below to migrate to Exa PACS, Exa RIS or Symmetry PACS, depending on their requirements.
Please have a sales rep contact me
For orders placed before March 31, 2023, the following discounts will be applied:
- 10% discount on software
- Up to $5,000 off the price of data migration
Not ready to migrate to Exa or Symmetry PACS?
Protect your investment with a new Service Contract by filling out the form below.
Yes, Please Sign Me Up For Opal Service Contract
Why Do I Need OPAL-RAD Support?
Allows for quick and efficient remote assistance in troubleshooting and diagnosing problems for your OPAL-RAD PACS and OPAL RIS
Support
Support shall consist of the diagnosis and troubleshooting of technical problems or performance issues surrounding the software and a resolution of issues within the software and related components running on the Server/PC.
Troubleshooting
As part of the review/troubleshooting process, you may be asked to send us files, and/or information to allow us to diagnose the reported issue(s) and determine a solution or provide a recommendation properly and efficiently.
Communication
Support is provided via phone, fax, email from HCITSupport@KonicaMinolta.com, or remote log-in assistance (where your system security allows). We may also refer you to our Knowledge Base, User Guides, web site and other reference materials.
Security
Any files, data, or other information provided to KMHA will be kept in the strictest confidence.
STANDARD TERMS
This Service Agreement entitles the Customer to the level of support purchased as outlined below. The support under this Agreement is limited to responding to inquiries regarding KMHA software as specified below. KMHA makes no claims, guarantees, or warranties, express or implied, as to resolving matters dealing with the software or user’s hardware, operating systems, network, security, other third-party software, or any other devices or software.
Available Support Hours: Monday through Friday, 8:00am to 8:00pm, EST, excluding holidays and weekends. Extended remote technical support available 24/7 for emergency requests – defined as critical or high severity issues (site down or major component down).
Definition of ‘Support Time’: Support Time, as defined for this agreement, includes time expended toward research, review of customer-provided information and files, the process of troubleshooting, phone calls, reading and drafting emails, and formulating responses.
