Privacy Policy

This Privacy Policy covers the websites and applications of Konica Minolta Healthcare Americas, Inc.("Konica Minolta" or "we") that link to this Policy. This Privacy Policy also applies to Konica Minolta's marketing, advertising, and employment practices where and when it is referenced. It is meant to inform you about our collection and use of your personal data.

Personal Data We Collect

You may choose to give us personal data to allow us to communicate with you, process your orders, provide you with services, or for employment consideration. The data we collect depends on the context of your interactions with Konica Minolta, the choices you make, including your privacy and browsing settings, and the products and features you choose. The personal data we collect may include the following:

Name and Contact Data. Your first and last name, email address, postal/billing address, phone number, and other similar contact data in order to communicate with you, process orders or provide you with products or services. We may also collect your employer's name, if you are procuring products or services on behalf of an organization, your employer's address, and information related to your prior purchases and online buying preferences. Some forms may ask for your customer number or product details, such as a serial number.

Credentials. Account ID, passwords, password hints, and similar security information are used for authentication and account access.

Demographic Data. Data about you, such as your country of residence and preferred language.

Payment Data. This is data necessary to process your payment if you make purchases, such as your credit card number and the security code associated with your payment card.

Location Data. We may collect data about your location, which can be either precise or imprecise. Precise location data includes Global Navigation Satellite System (GNSS) data (e.g. GPS), as well as data identifying nearby cell towers and Wi-Fi hotspots, that we collect when you enable location-based products or features. Imprecise location data includes, for example, a location derived from your device or data that indicates where you are located with less precision, such as a city or postal code or an IP address.

Social Media Data. We may provide social media features that enable you to share information with your social networks. Your use of these features may result in the social networking site collecting or sharing information about you. Please review the privacy policies and settings of the social networks you use to understand their practices.

Job Applications/CVs/Resumes. Information on job applications/CVs/resumes that you provide to us if you submit a job application to Konica Minolta either directly or indirectly. You acknowledge that your application may include sensitive personal data. Konica Minolta uses this information in order to evaluate your application and perform related employment activities.

Feedback and Product Reviews. Information you provide to us and the content of messages you send to us, such as feedback and product reviews you write, blog posts or questions, and information you provide for customer support. When you contact us via our website, a Konica Minolta application, or a Help Desk for such things as customer support, your phone conversations or chat sessions with our representatives may be monitored and recorded. Your feedback, posts and reviews will be used to improve our products and services.

Website Browsing. Information about your visits to our websites and your browsing patterns. This may include data about your device, including Internet Protocol (IP) address, browser type, and regional and language settings. This is more fully described under the "Cookies, Web Beacons and Privacy Choices" section below. We collect this information to determine such things as the number of visitors to various parts of our websites, to personalize your experience on our sites, and to tailor our interactions with you.

Products. Certain Konica Minolta products collect data, such as product registration, meter reads ?, supply levels, equipment configuration and settings, software version, and fault codes. Konica Minolta uses this information for product improvement, billing, report generation, supplies replenishment and support services.

Third Party Sources. We also obtain data from third parties. These third-party sources vary over time, but they are sources deemed credible by us and may be publicly available or available on a commercial basis. They may include:

Data brokers from which we purchase demographic data to supplement the data we collect;
Social networks when you grant permission to a Konica Minolta product to access your data on one or more networks;
Designated entities within your business or enterprise (such as a member of your IT department) in the course of providing services to you;
Partners with whom we offer branded services or engage in joint marketing activities. If you purchase Konica Minolta services or products from a Konica Minolta partner, we may receive certain information about your purchases from that partner;
Fraud prevention agencies or credit reporting agencies in connection with credit determinations; and
Publicly available sources such as open government databases or other data in the public domain.

How We Use Personal Data

We collect and process personal data with your consent, as required by law, or as necessary to fulfill the legitimate interests of Konica Minolta, including to: (i) provide you with products and services; (ii) manage, administer, and operate our business; (iii) meet our contractual and legal obligations; (iv) carry out direct marketing; (v) prevent fraud; and (vi) protect the security of our systems and our customers.

Personal data submitted in a business capacity may be merged with available business database directories. Konica Minolta uses personal data to:

authenticate your identity;
manage your accounts, including products and licenses;
respond to your questions and communicate with you;
provide customer support;
provide firmware and software updates, share patches and bug fixes, and announce important security issues;
share news, updates, or helpful tips about Konica Minolta products and services;
inform you of special promotions and other advertising;
allow you to sign up for online services;
create reseller partnerships;
receive and evaluate job applications;
customize, analyze, and improve our products, services, technologies, communications, and relationships with you;
deliver products and services requested by you;
notify you about administrative matters that pertain to your Konica Minolta products or services, and
in the event of a merger or acquisition of Konica Minolta, or a substantial portion of its assets, disclose or transfer personal data to the surviving or acquiring party, respectively.

How We Share Personal Data

We share personal data among Konica Minolta affiliates and subsidiaries to manage the operation of our business efficiently. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement or our contracts with you. For example, companies we've hired to provide customer service support or assist in maintaining and servicing products via our systems and services may need access to personal data to carry out those functions. In such cases, these companies are required by contract to abide by our data privacy policy and security requirements. They are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction, such as a merger or sale of assets.

Finally, we will transfer or disclose personal data when we have a good faith belief that doing so is necessary to:

Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
Protect our customers, for example, to prevent attempts to defraud users of our products, or to help prevent the loss of life or serious injury of anyone; or
Operate and maintain the security of our products, including preventing or stopping an attack on our computer systems or networks.

Where We Process and Store Personal Data

Personal data collected by Konica Minolta may be transferred to, stored, and processed in your region, the United States, or any other country where Konica Minolta or its subsidiaries, affiliates, subcontractors, agents, or partners maintain facilities. Our subsidiaries, affiliates, subcontractors, agents, and partners are required by contract to safeguard any personal data they receive from us. They are prohibited from using personal data for any purpose other than to perform the services Konica Minolta requires. We also take steps to provide adequate protection for any transfers of your personal data in accordance with applicable law.

Our privacy guidelines are communicated to Konica Minolta employees annually as part of our mandatory training program. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located. Sometimes, we transfer personal data from the European Economic Area and Switzerland to other countries. When we do, we use a variety of legal mechanisms, including contracts, to help ensure any required rights and protections apply to your data.[RR1]

Period of Storage

Konica Minolta retains personal data for as long as necessary to provide the products and fulfill the services and transactions you have requested or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Actual retention periods may vary. The criteria used to determine the retention periods include: (i) how long personal data is needed to provide our products or operate our business; (ii) whether the personal data is of a sensitive type; and (iii) whether Konica Minolta is subject to a legal, contractual or similar obligation to retain the data.

Your Rights Regarding Personal Data

You have choices about the data we collect. When you are asked to provide personal data, you may decline. However, if you choose not to provide the data necessary to provide a product or feature, you may not be able to use that product or feature.

If the processing of personal data is based on your consent, you have a right to withdraw consent at any time for future processing;
Where applicable, you have a right to request from us, (i) access to and receipt of personal data, (ii) transfer of personal data, and (iii) rectification or deletion of your personal data;
You may also object to or restrict the processing of your personal data;
You have the right to object to direct marketing; and
You have the right to file a complaint with a regulator or data protection authority.

You may contact Konica Minolta to check your personal data's accuracy or request that your information be updated or deleted by writing to KM. Marketing@konicaminolta.com. Please indicate "Access" in the subject line and let us know your request's details in the message's body. You may also contact us at 1-XXX-XXX [MH2] -XXXX. Konica Minolta reserves the right to confirm your identity and to modify the scope and number of requests. In certain cases, your request may be denied based on a legitimate exception or where we are legally prevented from honoring such a request.

Children

Konica Minolta does not direct any part of its website to children under 13 years old (or such age as a child, which is defined by local law if higher) and does not knowingly collect personal data from children or target its website or products to children.

Security of Personal Data

Konica Minolta is committed to protecting the security of your personal data and maintains strict access control over it. We use reasonable and appropriate physical, technical, and administrative procedures to safeguard the personal information we collect and process. Only authorized Konica Minolta personnel and those of our subsidiaries, affiliates, agents, and partners are allowed to handle information submitted to Konica Minolta.

Konica Minolta websites store personal data [RR3] in password-protected environments on servers subject to Konica Minolta's information security policies, standards, and procedures. We use various security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities.

Our Agents and Partners Protect Personal Data

When you provide personal data to Konica Minolta, it may be necessary to transfer personal data to our subsidiaries, affiliates, agents, or partners, who then fulfill the orders or provide the services. Konica Minolta requires that its subsidiaries, affiliates, agents, and partners handle personal data with the same degree of concern for personal data privacy as Konica Minolta.

Cookies, Web Beacons and Privacy Choices

What is a Cookie?

Cookies are small text files placed on your computer or mobile device by websites you visit. They are widely used to make websites work efficiently and provide information to the site's owners. Cookies are useful because they allow a website to recognize your device, letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience.

How Does Konica Minolta Use Cookies?

Konica Minolta uses cookies to recognize repeat visits to our websites and to facilitate Web navigation and online shopping. The cookies store your country, language, and assigned random session ID. Sometimes, the cookies store name and address information, so you do not have to re-enter this information in multiple forms.

The cookie information Konica Minolta collects helps us track the number of website visitors over time and determine whether these were new or repeat visits.

Konica Minolta uses Google Analytics to collect and process data. For more information on how Google Analytics collects and processes data, visit www.google.com/policies/privacy/partners/. Konica Minolta also works with third-party advertising partners that use cookies to deliver Konica Minolta advertising on other websites and measure the performance of our advertising campaigns.

What is a Web Beacon?

A web beacon is an electronic image that can be used to recognize a cookie on your computer or other device when you view a web page or email.

How Does Konica Minolta Use Web Beacons?

Konica Minolta and our third-party advertising partners may use web beacons on our websites, emails, and advertisements on other websites to measure the effectiveness of our websites and our advertising. For example, web beacons may count the number of individuals who visit our websites from a particular advertisement or the number of individuals who open or act upon an email message.

Can I Block Cookies and Web Beacons?

Yes, enabling, disabling, or deleting cookies can be controlled through your website browser. Consult the "Help" menu of your browser application for details. If you block the use of cookies, you will not be able to use some of the features on Konica Minolta's websites, including the shopping cart and online account management services. You can make some web beacons unusable by disabling the cookies.

Links to Non-Konica Minolta Websites.

Other websites that may be accessed through our website, such as through social media buttons or other links, may collect certain information about you through the use of cookies, web beacons, and other features. We do not have access to or control over the cookies or other features that these third-party sites may use, and this privacy statement does not cover their information practices. Please review the privacy notices and settings of the third-party site to understand their practices.

Privacy Choices: How Does Konica Minolta Use Interest-Based Advertising?

Websites cooperate with online advertisers to collect visitor information to present more useful and relevant ads. This is known as interest-based advertising or online behavioral advertising. Konica Minolta and our third-party advertising partners may use cookies and web beacons to deliver interest-based ads that are relevant and targeted to our customers and prospects.

What Information Do Konica Minolta Websites Collect for Interest-Based Advertising?

Konica Minolta and our third-party advertising partners may use cookies or web beacons to collect information for interest-based advertising based on your visits to konicaminolta.com [RR4] [RR5] and other websites. These cookies identify the pages you view, the links and ads you click on, other actions you take on those websites, and the referring website. Similarly, online advertisers use cookies to deliver advertising to you for companies other than Konica Minolta based on your visits to konicaminolta.com [RR6] [RR7] and other websites.

Communication Preferences

Konica Minolta may send you a commercial email advertising our products and services. You can also subscribe to various product and service-specific communications on our websites. If you receive a commercial email from Konica Minolta and wish to discontinue these mailings, you may